Terms of service

Terms & Conditions

1. Introduction
These Terms & Conditions (“Terms”) govern the sale of goods and services by Paperware Group Pty Ltd (“Paperware,” “we,” “us”) to customers (“you,” “your”). By placing an order through our website or other sales channels, you agree to be bound by these Terms. If you do not agree, do not place an order.

2. Definitions

  • “Goods” – Any products offered for sale by the Company.
  • “Services” – Any services provided in connection with the sale of Goods.
  • “Website” – [paperware.com.au].

3. Eligibility
You must be at least 18 years of age or have legal authority to enter a contract. By placing an order, you warrant that you are legally capable of entering into a binding agreement.

4. Orders and Acceptance

  • All orders are subject to acceptance by the Company. Acceptance occurs upon dispatch of Goods.
  • The Company reserves the right to refuse or cancel any order at its discretion.
  • Orders may be limited in quantity or value.

5. Prices and Payment

  • All prices are in [currency] and inclusive/exclusive of applicable taxes (e.g., GST).
  • Payment must be received in full before dispatch, unless otherwise agreed in writing.
  • Prices and availability of Goods are subject to change without notice.

6. Stock Availability and Dispatch

  • Dispatch of orders occurs at 12:00 PM (AEST) on business days, provided that the Goods are in stock.
  • If any Goods are out of stock at the time of dispatch, the Company will notify you promptly and may:
    • Offer a revised dispatch date,
    • Provide a substitute product (if agreed), or
    • Cancel the out-of-stock item and issue a refund.
  • The Company is not liable for delays caused by stock unavailability or third-party carriers.

7. Shipping and Risk

  • Risk passes to the customer upon delivery to the carrier.
  • Shipping costs are calculated at checkout and are the responsibility of the customer unless otherwise stated.
  • Delivery dates are estimates only; the Company is not liable for any loss or damage caused by delayed delivery.

8. Returns, Refunds, and Cancellations

  • Faulty or damaged Goods must be reported within 7 days of receipt.
  • Change-of-mind returns may be accepted at the Company’s discretion and may incur shipping costs.
  • Refunds will be processed typically within 7 days of Goods being returned.

9. Intellectual Property
All content on the Website, including text, images, branding, and designs, is the property of the Company or its licensors. You may not reproduce, distribute, or modify any content without prior written consent.

10. Limitation of Liability
To the fullest extent permitted by law, the Company is not liable for any indirect, incidental, or consequential loss arising from the use of Goods or Services. Our total liability is limited to the purchase price of the Goods in question.

11. Warranties

  • The Company complies with all mandatory statutory guarantees under Australian Consumer Law.
  • Except as required by law, the Company disclaims all warranties, including merchantability or fitness for a particular purpose.

12. Privacy
Your personal information will be collected, used, and stored in accordance with our Privacy Policy.

13. Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any dispute will be resolved exclusively in the courts of New South Wales Courts.

14. Changes to Terms
The Company may update these Terms at any time. Changes take effect when published on the Website. Continued use of our Services constitutes acceptance of updated Terms.

15. Contact
For queries regarding these Terms or your order:
Paperware Group Pty. Ltd.
159-161 Miller Street, Armidale NSW, 2350, Australia
contact@paperware.com.au
02 6772 5599